Job Description
Home Care Area Manager
Firefly Home Care
Join Our Team of Dedicated Professionals
Firefly Home Care is seeking a strong, hands-on Area Manager to lead home care operations within an assigned service area. As a leader in the healthcare industry, we pride ourselves on providing in-home caregiving and support services to help individuals remain safe and independent in the comfort of their own homes.
About the Role
As an Area Manager, you will be responsible for leading a team of caregivers, supporting clients and families, managing staffing and scheduling, addressing employee performance, solving operational problems, and taking ownership of the overall success of your area. This is a true management position that requires a hands-on approach, strong communication skills, and a customer-service mindset.
Responsibilities
Lead and develop your team, providing direct leadership to caregivers and assigned employees
Manage scheduling and staffing, ensuring client shifts are appropriately staffed and addressing attendance and performance concerns
Deliver an exceptional client experience, building relationships with clients and families, and coordinating services and communication
Build a strong caregiving workforce, participating in recruiting, interviewing, and hiring caregivers, and supporting onboarding, skills validation, and training
Take ownership and follow through on client needs, addressing complaints and service concerns, and identifying clients at risk for dissatisfaction or discharge
Qualifications
Leadership or supervisory experience
Strong communication and organizational skills
Ability to manage competing priorities
Strong problem-solving and decision-making skills
Comfort addressing employee performance concerns
Solid computer and administrative skills
Strong customer-service mindset
Preferred Qualifications
Home care or healthcare administrative experience
Experience managing frontline or field-based employees
Previous management experience
Experience with scheduling, staffing, or employee relations
Education or credentials in healthcare, social work, gerontology, business, or a related field
How Success Is Measured
Success in this role includes:
Client satisfaction and retention
Caregiver satisfaction and retention
Staffing and coverage
Caregiver-client continuity
Employee performance
Complaint resolution
Documentation and compliance
Overall operational performance
Why Firefly Home Care
Home care is challenging, meaningful work. Every day brings new situations, and strong leadership makes a difference. As an Area Manager, you will have the opportunity to build a strong team, improve the experience of clients and caregivers, solve operational challenges, and directly influence the success of your service area.
If you are ready to lead – not simply administer – we would like to hear from you. Apply today to join Firefly Home Care as an Area Manager – Home Care Operations .
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