The easiest thing to do is to download the installer from Microsoft and do a clean install. Since you are doing a factory reset, you have decided not to keep your data. If you have a valid license, validation of Windows 10 should be automatic. If not, look up the 25 alphanumeric character key in the sticker on the back of the computer. Oct 12, · Computer’s factory reset got stuck – If this happens to you, you can try using the Startup Repair feature to resolve the issue. Surface Pro 4 factory reset got stuck – The problem can affect Surface Pro 4 too. However, you can resolve it, using the solutions we’ve shared in this post. Factory reset stuck in a boot loop – This issue.
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